Reference

How We Protect Your Information

We collect only what we need to verify your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. Your payment details stay encrypted; your gameplay history stays private.

Encrypted payment dataAccount verification onlyNo third-party sharingBangladesh data practicesClear deletion rights
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PRIVACY CONTACT

How to Reach Us About Privacy

If you have questions about what data we hold, want to request a copy, correct an error, or delete your account, contact us through any of the channels below. Our support team handles privacy requests during business hours and responds within two working days.

Team online

Live Chat

Open the chat widget in the bottom right corner of any page, select the privacy request category, and explain what information you need. Our agents walk you through account data exports and deletion requests in real time.

Email Support

Send your privacy question or data request to our support email listed in the footer. Include your registered mobile number so we can verify your identity before sharing account details or processing deletion.

Account Settings

Log in, tap the profile icon, and navigate to Privacy Settings to review what data we've collected, download a JSON export of your transaction history, or submit a deletion request that closes your account within seven days.

SECURITY MEASURES

How We Keep Your Data Safe

We encrypt every payment you make through bKash, Nagad or Rocket using industry-standard protocols. Your login sessions are protected by two-factor authentication when you enable it, and we log you out automatically after fifteen minutes of inactivity. Account verification happens once; we don't ask for your PIN or credentials again after initial setup.

Payment Encryption

Every deposit and withdrawal request passes through SSL encryption before reaching our payment gateway. We tokenize wallet numbers so even our internal systems never see your full bKash, Nagad or Rocket credentials, only a masked reference.

Cookie Policy

We use session cookies to keep you logged in across the lobby and analytics cookies to measure page load times. You can disable non-essential cookies in your browser; the lobby will still work, but you'll need to log in again each visit.

Data Retention

We keep transaction records for five years as required under Bangladesh financial regulations, then delete them automatically. Personal profile data stays active while your account is open; if you request deletion, we remove everything except legally mandated records within seven days.

Third-Party Processors

When you deposit via bKash, Nagad or Rocket, those payment apps handle your wallet credentials under their own privacy terms. We receive only a confirmation code and transaction amount; your PIN and full wallet details never reach our servers.

Common Questions About Your Data

We collect your mobile number for account verification, your name as it appears on your payment method, and your device type to secure your login. We don't ask for national ID numbers or home addresses during registration.

Yes. Log in, go to Account Settings, tap Privacy Settings, and download a JSON file containing your profile details, transaction history, and login timestamps. The export arrives in your email within an hour.

We tokenize wallet numbers so our servers store only a masked reference, never your full credentials. Every payment request travels through SSL encryption, and we never ask for your PIN after the first successful deposit.

No. We share transaction data only with the payment processor you choose—bKash, Nagad or Rocket—to complete your deposit or withdrawal. We never sell personal information to advertisers or unrelated services.

Contact support via live chat or email with your registered mobile number. We'll verify your identity, close your account, and remove all personal data within seven days. Legally mandated transaction records stay for five years.

Inactive accounts remain in our system for two years in case you return. After that, we delete your profile, gameplay history, and payment records automatically, keeping only the transaction logs required under Bangladesh financial regulations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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